From Cart Abandonment to 41% Revenue Recovery
AI-powered abandoned cart + upsell engine for a D2C food brand
41%
Revenue Recovery
Of abandoned carts converted in the first 60 days
6x
Response Rate
vs. previous email sequences (WhatsApp outperforms email)
3 hrs → 0
Manual Work
Fully automated — zero team intervention required
₹2.4L
Monthly Revenue Added
From recovered carts alone in month 2
The challenge
Krave was losing over 68% of their online visitors at checkout. Their Shopify store had no follow-up logic — every abandoned cart was money left on the table. Manual email sequences were taking 3+ hours per week and had a 6% open rate.
What we built
We built a multi-step AI agent that monitors cart events in real time, triggers a personalized WhatsApp message within 90 seconds of abandonment, and follows up with dynamic upsell recommendations based on the cart contents.
- Real-time cart event webhooks connected to a custom AI orchestration layer
- Personalized WhatsApp message sequences using GPT-4o (not generic templates)
- Dynamic upsell logic based on product catalog & purchase history
- Auto-segmentation of high-value vs. low-intent leads for different flows
Stack & approach
Want results like this?
Every engagement starts with understanding your problem. No generic pitches.