AI & Automation Hospitality / F&B Delivered in 5 weeks

Autonomous Table & Waitlist System Cuts Wait Times by 38%

AI-driven operations intelligence for a premium restaurant chain

Key Outcomes

38%

Shorter Wait Times

Average customer wait time reduced across all 3 locations

22%

Table Turnover Increase

More covers served per shift without adding staff

4.8★

Google Rating Lift

From 4.1 to 4.8 in 60 days (fewer wait complaints)

0 hrs

Manual Waitlist Work

Fully automated — no host needed for queue management

The Challenge

Elara Dining was running 3 locations with zero systems integration. Table management was done on paper, waitlists were managed by hand, and managers had no real-time visibility into table turnover or peak-hour forecasting. Peak hours meant chaos.

What We Built

Built a custom operations intelligence platform: real-time table status tracking, AI-predicted peak hour windows, automated customer waitlist via WhatsApp, and a manager dashboard with live floor views.

Real-time table status board with drag-and-drop floor management
Predictive peak-hour AI model trained on 6 months of historical footfall data
Automated WhatsApp waitlist: join queue, get updates, auto-notify when table is ready
Multi-location manager dashboard with live occupancy, turnover, and revenue metrics

Stack & Approach

Restaurant AutomationWhatsApp WorkflowOperations IntelligenceReal-time Dashboard

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