Autonomous Table & Waitlist System Cuts Wait Times by 38%
AI-driven operations intelligence for a premium restaurant chain
38%
Shorter Wait Times
Average customer wait time reduced across all 3 locations
22%
Table Turnover Increase
More covers served per shift without adding staff
4.8★
Google Rating Lift
From 4.1 to 4.8 in 60 days (fewer wait complaints)
0 hrs
Manual Waitlist Work
Fully automated — no host needed for queue management
The challenge
Elara Dining was running 3 locations with zero systems integration. Table management was done on paper, waitlists were managed by hand, and managers had no real-time visibility into table turnover or peak-hour forecasting. Peak hours meant chaos.
What we built
Built a custom operations intelligence platform: real-time table status tracking, AI-predicted peak hour windows, automated customer waitlist via WhatsApp, and a manager dashboard with live floor views.
- Real-time table status board with drag-and-drop floor management
- Predictive peak-hour AI model trained on 6 months of historical footfall data
- Automated WhatsApp waitlist: join queue, get updates, auto-notify when table is ready
- Multi-location manager dashboard with live occupancy, turnover, and revenue metrics
Stack & approach
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